How To Build an Effective Diversity & Inclusion Program
Jay Benegal (Senior VP Commercial Banker, Citizens Financial Group) explains how the shortcomings of many larger financial institutions' diversity and inclusion initiatives (often they are traceable to a failure to process feedback) were considered in the conception, construction and implementation of Citizens' fast-growing program. Jay addresses the challenges of generating engagement across locations in a geographically diverse institution and speaks to the roles he has taken on to lead the effort.
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